Section	Topic	Link
Introduction to CSG's Xponent Journey Hub	This course provides beginner-level information about CSG’s Xponent Journey Hub.	Introduction to CSG's Xponent Journey Hub
Introduction to CSG's Xponent Data Platform	This course introduces you to the Xponent Data Platform capabilities CSG has integrated within the overall Xponent solution.	Introduction to CSG's Xponent Data Platform
CSG's Xponent Journey Hub End User (Part 1-3)	This course provides lessons that are appropriate for the end user of CSG's Xponent Journey Hub platform.	CSG's Xponent Journey Hub End User (Part 1-3)
CSG's Xponent Best Practices	This course provides tips and best practices for working with CSG Xponent and the Journey Hub platform.	CSG's Xponent Best Practices

Partner Basics

Section	Topic	Link
CX Foundations
	CX in Telecommunications	CX in Telco
	CX in Financial Services
	CX in Healthcare
	CX in Retail
	The CX Alphabet Soup: JO vs JA vs VoC
	What is Journey Orchestration	What is Journey Orchestration?
Xponent Foundations
	Terminology Guide	Xponent Terminology Guide
	What is Xponent?	What is Xponent
	How to Implement a JO Tool
	How is Xponent Different	How is Xponent Different?
	User Personas	User Personas
	How to Get Started Building a Journey	How Clients Get Started
	Key Concepts & Framing	Key Concepts & Framing
	Building Out Interactions vs Journey Steps
	How Xponent Works
	Key Features	Key
Customer Stories
	Insurance	Insurance Use Case
	CPG	CPG Use Case
	Financial Services	Financial Services
	Contact Center	Contact Center Use Cases

Technical Product Documentation

Section	Topic	Link
First Project Readiness: Basic Configuration
	Xponent Getting Started	Xponent Getting Started
	Logging in to the Xponent Journey Hub	Logging in to the Xponent Journey Hub
	Creating a Project	Creating a Project
	Creating a Journey Step	Creating a Journey Step
	Creating a Journey Map	Creating a Journey Map
	Creating a Graph	Creating a Graph
	Creating an Interaction Type	Creating an Interaction Type
	Creating an Identifier Type	Creating an Identifier Type
	Creating Connections and Adaptors	Creating Connections and Adaptors
	Testing a Graph	Testing a Graph
	Creating Metrics and Goals	Creating Metrics and Goals
	Deploying Graphs	Deploying Graphs
	Next Steps	Next Steps
	Manage Dashboard	Manage Dashboard
	Sharing Dashboard and Card	Sharing Dashboard
	Creating an Alert	Alerts
	Integration Requirements	Integration Pre-requisites
	Data Connectors	Data Connectors
	Understanding Xponent in the Typical Tech Stack
	Conditions and Expressions	Conditions and Expressions
	Journey Hub API	Journey Hub API
	Link	Link
	Projects	Projects

	Best Practices	Best Practices
First Project Readiness: Advanced Configuration
	Security	Security and Privacy
	API Listener	API Listener
	Deploying Graphs	Deploying Graphs
	Testing a Graph	Testing a Graph
	Adaptors	Adaptors
	Nodes: Business Logic	Business Logic (Nodes)
	Application Parameters Graph Template	Application Parameters Graph Template
	Amazon Machine Learning	Amazon Machine Learning
	Troubleshooting & Debugging	Troubleshooting and Debugging

Section	Topic	Link
Opportunity Identification
	Opportunity Registration Form (ORF)	Opportunity Registration Form (ORF)
	Buyer Personas	Strike Zone
	User Personas	User Personas
	Coaching Questions	Coaching Questions
	Build Your Own Elevator Pitch	Building Your Own Elevator Pitch
	Handouts	Xponent Handouts
Value Identification
	Calculating ROI
	Competitive Positioning
Project Scoping
	Project Scope Template	Project Scope Template

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