SMS Channel Analytics

The SMS Channel Analytics feature provides businesses with insights into the performance of SMS billing notifications sent via Bill Explainer. This feature tracks key metrics such as delivery status, delivery rates, and engagement trends. By leveraging these metrics, businesses can evaluate the effectiveness of SMS communication with customers, ensuring timely and successful delivery of billing information.

Key Benefit

The SMS Channel Analytics feature empowers businesses to optimize their SMS billing communications by identifying trends in delivery success and customer engagement. This allows for better timing, content optimization, and targeting, resulting in enhanced customer experience and reduced customer churn.

Use Case

The Problem

SMS billing notifications are often critical for reaching customers quickly, but businesses may struggle to understand how effective these messages are. Without performance insights, businesses cannot adjust their strategies to improve SMS delivery or engagement rates.

The Solution

The SMS Channel Analytics feature provides detailed performance data for SMS billing notifications, including delivery status and delivery trends. Businesses can track the success of their SMS campaigns, analyze customer engagement patterns, and refine messaging to maximize delivery rates and improve customer interaction.

Benefits

• Optimized SMS Campaigns: Improve delivery success rates and timing for better customer engagement.

• Reduced Churn: Identify and resolve issues with SMS delivery before they impact customer satisfaction.

• Increased Reach: Ensure customers receive important billing information by optimizing SMS delivery strategies.

How it Works

1. Login: Business users access the Bill Explainer dashboard and navigate to the SMS Channel Analytics section.

2. View Metrics: The dashboard displays key performance indicators such as delivery success, bounce rates, and trends over time.

3. Analyze and Adjust: Based on performance insights, businesses can refine SMS messaging and timing to improve delivery success.

4. Optimize: Businesses monitor SMS engagement and adjust strategies as needed to ensure continued success.

Common Issues/Troubleshooting

• Issue: High bounce rates for SMS delivery.

  • Solution: Review customer phone number accuracy and compliance with SMS delivery guidelines.

• Issue: Low engagement rates with SMS notifications.

  • Solution: Experiment with timing, frequency, or content length to optimize SMS engagement.