Introduction to Explainer Module

The Explainer Module is the core component of the Bill Explainer solution, designed to offer a clear and interactive way for customers to understand their bills. Through the Explainer microsite, customers can directly compare their current and previous billing statements, helping them identify key changes in usage, charges, taxes, and fees.

This module simplifies the complex process of bill interpretation, allowing customers to see exactly what has changed month over month, reducing the need for customer support inquiries.

The Explainer Module is built to empower customers with self-service tools, making their billing experience more transparent and less confusing. Whether customers are viewing the site on a desktop, tablet, or mobile device, the Explainer module ensures that all bill elements are presented in a visually intuitive and easy-to-understand format.

Key Capabilities

Responsive Microsite

The Explainer Module is delivered through a responsive microsite, ensuring that customers can access and interact with their bills across any device, providing a seamless user experience.

Bill Comparison

Customers can visually compare their current month’s bill with the previous month’s, clearly identifying increases, decreases, or neutral billing events. This transparency reduces confusion and empowers customers to make informed decisions about their services.

AI-Generated Insights

The Explainer Module uses AI-driven insights to provide personalized explanations for billing changes. This feature ensures that customers not only see the changes but understand the reasons behind them.

Bill Sections & Items Breakdown

The module breaks down billing sections, such as usage charges, fees, and taxes, into easy-to-navigate cards. Each section and item is presented clearly, so customers know exactly what they’re being charged for.

Tokenized Access

Customers can access the Explainer microsite through a secure tokenized link, eliminating the need for login credentials. This frictionless access enhances the overall customer experience and reduces barriers to viewing bills.

Native Payment Integration

Enhanced native payment integration powered by CSG Forte delivers a secure, end-to-end solution for seamless transactions, reducing vendor dependencies and operational complexities.

Key Benefits

• Self-Service Billing

  The Explainer Module empowers customers with self-service access to their billing information, significantly reducing the need for customer service intervention and improving operational efficiency.

• Real-Time Bill Comparison

  Customers receive real-time, visual comparisons of their current and previous bills, providing instant clarity on any billing changes without needing to contact support.

• AI-Powered Explanations

  By utilizing advanced AI technology, the Explainer Module offers personalized, easy-to-understand insights into billing changes, helping to demystify complex bills for customers.

• Seamless, Secure Access

  With tokenized URL access, customers can securely view their bills without the hassle of logging in, improving the user experience and boosting customer satisfaction.

• Seamless Payment Integration

  Simplify the payment process for customers with direct, secure, and intuitive payment options within the microsite.

• Device Flexibility

  Whether accessing their bill on a mobile device, tablet, or desktop, customers receive a consistent, responsive experience that is tailored to the device they are using.

The Explainer Module is a crucial element of Bill Explainer’s strategy, enhancing the transparency and accessibility of billing information while reducing the burden on customer support teams. By providing real-time insights and seamless access, it improves the overall billing experience for both customers and service providers.