Balance Widget

The Balance Widget is a key feature within the Bill Explainer microsite that provides customers with a clear and concise overview of their account balance. This widget displays the balance forward from the previous billing period, any payments made, and the current outstanding balance. By prominently showcasing this information, the Balance Widget ensures that customers can quickly and easily understand how much they owe without having to search through their detailed billing information.

This feature is particularly beneficial for customers who want an immediate understanding of their account balance, allowing them to make timely payments and avoid late fees. It also helps customers keep track of any payments that have already been made and how these payments affect their total outstanding balance.

Key Benefit

• For Consumers: Offers a quick and easy way to see the current account balance, helping customers stay on top of their payments and avoid late fees.

• For Customer Service Representatives (CSRs): Provides clear information to assist customers with inquiries about their balance, reducing call handling time and improving customer satisfaction.

• For Analysts: Enables better tracking of payment behavior and balance trends, allowing for more targeted interventions to encourage timely payments.

Use Case

The Problem

Customers often struggle to understand their outstanding balance, especially when there are multiple charges or payments involved. This confusion can lead to missed payments or late fees, resulting in customer dissatisfaction and increased support calls.

The Solution

The Balance Widget provides a clear and immediate view of the current balance, showing both the balance forward from the previous billing cycle and any payments made. This transparency helps customers manage their payments more effectively.

Benefits

• Transparency: Customers can see a detailed view of their balance, reducing confusion about how much they owe.

• Convenience: The widget provides a single location for customers to quickly check their balance, making it easier to manage payments.

• Payment Management: By understanding their current balance, customers can better plan their payments and avoid late fees.

How it works

• When a customer accesses the Bill Explainer microsite, the Balance Widget is displayed prominently on the homepage.

• The widget shows the balance forward from the previous billing period, any payments made, and the current outstanding balance.

• Customers can click on the widget to view additional details about their balance, including a breakdown of any payments or adjustments.

• The widget is updated with each billing cycle to reflect the latest balance information.

Common Issues/Troubleshooting

• Issue: "The balance doesn’t seem to be updated."
  Solution: This could be due to a delay in updating the billing information. Recommend waiting for the next billing cycle or contacting customer support for immediate assistance.

• Issue: "I can’t find the Balance Widget on the homepage."
  Solution: Ensure that the customer’s billing information is correctly linked to their account. Missing information may indicate an issue with the billing provider’s data feed.

• Issue: "The payments I made aren’t showing up in the balance."
  Solution: Payments may take some time to process and reflect in the balance. Recommend checking again after a few days or contacting customer support for assistance.