What is Bill Explainer?

Bill Explainer is a cutting-edge, dynamically generated microsite that transforms how businesses communicate complex billing information to their customers. Primarily serving the telecommunications sector — covering Cable, Fixed Wireline, and Wireless services — Bill Explainer allows customers to directly compare their current month's bill with the previous month, providing a visual breakdown of the key elements driving the difference, such as usage charges, package changes, taxes, and fees.

This clear presentation helps customers understand their billing information, reducing the need for support calls and improving overall customer satisfaction.

Clients can generate and distribute unique tokenized URLs for each customer, allowing them to access their Bill Explainer site without the need for login credentials, thereby removing friction in the customer experience. Beyond customer use, call center agents can also access the Bill Explainer microsite in real-time to assist with billing-related inquiries, reducing call handling time and improving operational efficiency.

Bill Explainer is built around four key components — Explainer (the customer-facing microsite), Studio (for content customization), Workbench (for data integration), and Insights (providing detailed reports and analytics). Together, these components offer a scalable, AI-driven solution that supports multi-tenant environments, making Bill Explainer versatile for various business needs and geographies.

Training Materials

For in-depth training, explore the CSG University courses. This resource provides comprehensive guides and tutorials to help you master the platform.

What’s New

Stay up-to-date on the Bill Explainer Hub here! For news on the latest Bill Explainer platform version, see Release Notes.

Announcements

⭐️ Bill Explainer December 2024 (24.3) Release Notes