Supported Environments

Bill Explainer is designed to operate across various environments, with flexible data integration methods to accommodate diverse business needs. The solution supports multi-tenant architecture and multiple billing systems. Below is a detailed breakdown of supported environments.

Tokenized URL Support

Bill Explainer leverages tokenized URLs to simplify the user experience. A tokenized URL allows each customer to access the Bill Explainer site without needing to log in, reducing friction.

Client Responsibilities

• The client must integrate Bill Explainer’s tokenized URL into their existing customer communication channels, such as email and SMS notifications.

• CSG provides a tokenized URL generation service that the client can use to create unique URLs as part of their statement notification processes.

Lines of Business Supported

Bill Explainer is optimized for Business-to-Consumer (B2C) use cases only, providing businesses with the ability to explain bills across a wide range of services.

Verticals Supported

Bill Explainer supports the following verticals:

• Cable: Designed for cable providers to help customers understand the breakdown of charges for their packages, services, and additional features.

• Telecoms Fixed Wireline: Optimized for businesses providing landline or fixed communication services.

• Telecoms Wireless: Tailored to support mobile network providers, offering insights into data usage, plan changes, and device financing details.

Billing Providers Supported

Bill Explainer can be integrated with both CSG and non-CSG billing providers. The integration effort will vary depending on the client’s system, with CSG providing professional services to help streamline the data integration process.

Multi-instance and Multi-geography Support

Bill Explainer is built for businesses operating across multiple geographies and brands. The solution supports setting up multiple instances for each brand, region, or country, with common integrations across instances.