- Print
- DarkLight
- PDF
We have included an Interactive Training to provide a more engaging and visual learning experience. End users are required to complete their training through the CSG University.
Xponent’s performance dashboard capability leverages all of your data, analyzes it, and visualizes it to impact business decisions and drive change. It also provides a custom view of project goals and KPIs.
This is designed to provide your team and stakeholders a clear view of your journey performance. It's adaptable to provide detailed insights into vital segments and facilitate comparisons between different journeys. This empowers you to address crucial business inquiries regarding metrics like churn rate and drop-off percentages.
The xponent performance dashboard allows you to mix and match the building blocks you will need to present ad-hoc analysis, and it is tied to your analytics database (Redshift) to provide near real-time data.
Once integrated, the dashboard will show up under the “Analytics” tab under “Performance,” giving you an immediate look into how your journeys are performing and equipping you with the necessary information before you start optimizing your journey orchestration.
Once integrated, the dashboard will become accessible through the "Analytics" tab, which is located within the "Performance" section. This grants you quick access to the current performance status of your journeys, equipping you with essential data to inform your optimization efforts before you embark on journey orchestration enhancements.
To set up the performance dashboard, please get in touch with your CSG Customer Success Team to integrate the performance dashboard into your project.