Key Concepts & Framing

The Xponent platform offers a robust set of capabilities that partners can leverage to enhance their customer experience offerings. The intuitive journey design and planning tools allow for collaborative mapping of customer journeys, while the powerful decisioning and orchestration "Graphs" bring those journeys to life through real-time, contextual interactions. Xponent's comprehensive analytics workspace provides partners and their clients deep visibility into journey performance, enabling optimization and data-driven decision-making. By understanding these core features, partners can effectively position Xponent as a differentiated solution, staff projects with the right skillsets, and demonstrate the platform's value to end clients seeking to transform their customer experiences.

Key highlights:

• Collaborative journey design and planning
• Flexible decisioning and orchestration
• Robust analytics and performance monitoring