How to use Bill Explainer?

Bill Explainer is designed for a seamless and intuitive experience for both businesses and their customers. Customers receive a unique tokenized link to their Bill Explainer microsite via email or SMS, which they can access from any device without the need for login credentials. Once on the microsite, users can explore their billing information, see comparisons between the current and previous bills, and understand any increases or decreases.

For businesses, Bill Explainer offers a self-service Studio where administrators and content managers can fully customize the microsite’s look, feel, and tone of voice. Through Studio, teams can manage bill content, section explanations, and item descriptions with ease. Additionally, the Workbench ensures smooth integration of billing data through APIs or batch processes, while the Insights module provides business intelligence dashboards that track customer engagement and impact on call center metrics, empowering data-driven decision-making.