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Help and Support
  • 12 Nov 2024
  • 2 Minutes to read
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Help and Support

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Article summary

Welcome to Help and Support. If you need assistance or want to manage your preferences, you’re in the right place. This section is here to help you with everything from adjusting your cookie preferences to accessing documentation and contacting support. If you ever have questions or need guidance, we’ve got you covered.

Documentation

Access our comprehensive knowledge base for detailed guides and feel free to use the Eddy assistant to walk you through specific topics.

Contact the Help Desk

Find service desk login links and global contact details. If you encounter issues, watch our step-by-step support videos.

About

This section provides key details about the current version and release of the platform, which may change with future updates.

  • Version: This indicates the version number of the platform, helping you track the updates and changes made over time. For Example: "Version 2.0" represents a major release, and future versions will be numbered accordingly.

  • Release: This shows the release number and the expected launch date. For Example: "Release 24.3, Jan 2025" refers to the version set to be launched in January 2025. These details will be updated with each new release.

  • Organization License: This specifies the type of license associated with the platform, such as the "Platform Owner" license. The data here may vary depending on the user’s organization or access level.

Open Source Software Notices

Xponent acknowledges the respective license information for the primary technologies used within the Journey Hub. This page provides information related to open-source software licenses.

Manage Cookie Preferences

Our website uses cookies to enhance your experience by supporting core site functionality, analyzing site usage, and enabling secure login access. You can learn more about our cookie use in the Privacy Notice.

What is the Cookie Banner?

The cookie banner is a tool that allows you to manage cookie preferences directly. It will appear when you first time access the Hub, providing a way to choose which cookies to enable or disable based on your preferences.

When the Cookie Banner Appears?

  • The cookie banner displays the first time you access the Hub.

  • It remains on top of the page (in the footer section) until you accept, decline, or dismiss it. Once closed, it won’t reappear unless:

    • You clear your browser cookies, which resets the banner.

    • You access the Hub in incognito mode, where cookies are not tracked.

Modifying Cookie Preferences

If you want to adjust your cookie settings later, use the link in the support drop-down to access cookie preferences. Once you dismiss, accept, or decline the cookie proposal, you can change your preferences anytime by going to the Help and Support section located in the top-right corner of the page. Click the ? icon.

Select Manage Cookie Preferences. Then Your Privacy choices prompt will be opened for modifying the preferences.

Essential cookies are required for core site functionality and cannot be disabled.

Legal

This page provides the terms and conditions that govern your use of the CSG Website csgi.com and the associated systems and services offered by CSG International, Inc. By accessing and using this site, you agree to abide by these terms, in addition to any other agreements you may have with CSG.

For any further assistance or questions, feel free to reach out through our Contact the Help Desk or explore our Documentation for more information.


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