Creating SMS Templates

Updated on 07 Jan 2025
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Creating Short Message Service (SMS) Templates

Short Message Service (SMS) is a text messaging service normally used between mobile devices. You can use Communications Control to create SMS message templates.

Click the Templates icon in the pane on the left-side of the application to open the Library, which lists all of your templates regardless of template type.

From the Create New Template area in the upper-left corner of the page, click the SMS icon to display the following dialog box:

Type your template name in the Insert template name field using the naming requirements listed in the dialog box. Then click Create New Template to open the SMS Editor.

SMS Editor

SMS Editor Item Descriptions

Item	Description
Links: Area listing links in your SMS template.
Link verifier (Visible when a link exists)	Click to test your link.
Variables: Area listing available variables.
Add variable	Click to add a variable.
SMS Editor Stage: Area you use to create your SMS template.
Mobile Portrait indicator	Click to view and edit your template in Mobile Portrait mode.
Mobile Landscape indicator	Click to view and edit your template in Mobile Landscape mode.
Template name/Save	Identifies your template name. Click the disk icon to save your template.
Clone/Delete	Click the down arrow to view options to clone or delete your template.
Channel/Status indicator	Identifies the channel to which the template belongs and the template status.
Preview	Click to toggle Preview mode on and off.
Create New This feature allows users to create templates for different channels, such as MMS and Email, using the same name as an existing SMS template within the template editor.
	The newly created templates are blank but can be easily populated by copying content from other templates. Each channel template opens in a new tab, and all templates with the same name are grouped together on the dashboard for streamlined organization. Using one SMS template, you can create only one MMS template and one Email template with the same name. Once these templates are created, the + icon will no longer be available. To create a new template with a similar name, you must first delete the existing one.
Notifications	Click to view any notifications you may have.
Send SMS test	The Send SMS test feature allows users to validate the messaging functionality by sending a sample SMS to ensure proper delivery and format. Click on the send icon to configure the phone number. Send SMS test message pop will be displayed. Enter the phone number on which SMS will be send. By clicking Send Test, you will receive a one-time test text message for message validation purposes. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. This test feature is currently available only for phone numbers in the United States (+1) region. For support, please contact CSG Support. For additional information, please view our Privacy Policy.
Submit for review	Click this menu to display options to submit your template for review or to send a test SMS message.
Message	Area you use to compose your message.
SMS size indicator	Identifies the estimated size of your SMS message. The maximum number of characters is 160.
Preview	Area displaying your template in Preview mode.