Core Modules

Bill Explainer is comprised of four main modules, each designed to handle different aspects of the customer billing experience. These modules work together seamlessly to offer customers clarity, flexibility, and insights into their bills, while empowering businesses to manage the entire billing communication process.

What core modules are available?

1. Explainer Module

   The Explainer module is the heart of the Bill Explainer platform. It dynamically generates a microsite for each customer, enabling them to compare their current bill with their previous bill in real-time. Customers can view detailed insights on changes to their usage, plan charges, taxes, and fees, helping them understand the reasons behind any increases or decreases in their bill. The intuitive, responsive design makes it easy for customers to access this information from any device, reducing the need for call center support.

2. Studio Module

   The Studio module gives businesses control over the look, feel, and content of the Bill Explainer microsite. Admins and editors can use the Studio to configure the visual branding, such as colors and fonts, as well as manage the voice and tone of AI-generated content. The self-service nature of Studio empowers businesses to align Bill Explainer with their brand identity while also ensuring that the content is engaging and informative for customers.

3. Workbench Module

   Workbench handles the integration and management of billing data within Bill Explainer. It allows for the ingestion of invoices via APIs or batch processes, transforming raw billing data into a standardized format that the Explainer module can use. The Workbench ensures that the system is flexible enough to integrate with multiple billing providers and that all the necessary data is processed securely and efficiently.

4. Insights Module

   The Insights module provides businesses with valuable analytics on how their customers are interacting with the Bill Explainer platform. Through detailed dashboards, businesses can track key performance indicators (KPIs) such as email and SMS campaign effectiveness, customer engagement with the microsite, and the reduction in billing-related support inquiries. These insights help businesses optimize their communication strategies and better serve their customers.