Bill Explainer December 2024 (24.3) Release Notes

Overview

Release 24.3 marks a significant milestone in our journey to enhance customer engagement and simplify billing experiences. With a suite of new features and improvements, this release empowers businesses to provide their customers with greater clarity, personalized insights, and seamless interactions. By focusing on innovation and adaptability, this release helps organizations strengthen relationships and achieve better operational outcomes.

• Seamless Payment Integration: Simplify the payment process for customers with direct, secure, and intuitive payment options within the microsite. Immediate feedback on transactions enhances trust and encourages timely bill payments. Organizations can expect improved cash flow and a more convenient customer experience.
  Enhanced native payment integration powered by CSG Forte delivers a secure, end-to-end solution for seamless transactions, reducing vendor dependencies and operational complexities.

• Empowering Administrators through Advanced Widget Management: Administrators gain greater control over the customer interface by managing widget visibility, order, and functionality. This customization ensures that customers see relevant content and actions tailored to their needs. Businesses can create unique experiences that align with their brand and objectives.
  Customizable notification settings allow administrators to define categories, set timeframes, and preview notifications directly within the interface, ensuring precise control and relevance.

• Multi-Language Accessibility: Cater to diverse audiences with multi-language support powered by Generative AI or manual translations. Bulk translation capabilities save time, ensuring faster go-to-market readiness for global campaigns. Build stronger connections with customers across different geographies and demographics.
  The updated translation panel now includes search functionality for specific terms and a “Translate All” option to expedite multilingual content deployment.

• Enhanced User Experience through UI Alignment: Modern design updates, including animations and improved layouts, make billing information visually appealing and easy to understand. The revamped "What Changed" section provides clear insights into billing adjustments, fostering transparency and trust. Customers enjoy a more intuitive navigation experience, reducing frustration and enhancing loyalty.
  Improved visual personalization options include dynamic labels, animation effects, and color customization for greater brand alignment and user engagement.

• Flexible Balance Card Customization: New options for presenting balance details provide clarity and align with customer expectations. Insightful explanations for balance changes build confidence in billing accuracy. Businesses can minimize disputes and strengthen trust in their billing processes.
  Dynamic labels and customizable explanations now ensure that balance adjustments are presented clearly, with clickable insights to enhance customer understanding.

• Data-Driven Insights with Enhanced Analytics: Advanced dashboards reveal actionable insights into customer behaviors, such as clicks on "Pay Now" and "What Changed." Detailed filters, including bill change type and autopay status, allow businesses to identify trends and tailor strategies. Organizations gain a competitive edge by leveraging data to optimize engagement and operational efficiency. Track site visits by source (customer vs. contact center) and analyze frequent interactions to refine customer journeys effectively.

Release 24.3 helps businesses

• Reduce Support Costs: Simplify customer interactions with AI-powered solutions.

• Boost Revenue: Encourage faster payments with convenient, built-in options.

• Expand Reach: Connect with global audiences using multi-language capabilities.

• Build Trust: Offer transparent billing and intuitive designs for a better customer experience.

With the 24.3 release, Bill Explainer transforms billing into an opportunity to strengthen customer relationships and drive business growth.